Shipping Policy
We are proud to offer FREE Express U.S. Shipping and standard Canada shipping on orders above $80!
**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. We’re working tirelessly to fulfil orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has been shipped, you’ll receive an email with your tracking number. Please follow your tracking information for the most recent updates on your package!
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
We try to fill and send your order to our warehouse as quickly as possible, which may limit our ability to modify your order, shipping/ billing address once the order is placed.
We only ship to the U.S. and Canada at the moment. Sign up for our newsletter and get the latest news when we’re ready to start delivering to you!
DOMESTIC SHIPPING RATES
We use DHL, USPS and UPS for standard shipping. Domestic orders are eligible to receive standard and express shipping services. For all orders under $100, the charge is a flat $7.99. We offer free express shipping to orders over $100.
All orders (including Subscribe & Save) shipping outside of the 48 contiguous states will be charged a flat rate of $19.99 at checkout. We currently only ship inside the U.S.
Please note that if your order qualifies, the free shipping rate will automatically apply to your order at checkout. Modifying your order during the checkout process may result in changes in shipping rate.
SHIPPING PERIOD
We process and deliver orders Monday-Friday (excluding holidays). Saturday and/ or Sunday deliveries may be available for some orders. We use a variety of shipping carriers to make sure we deliver your order as soon as possible. After your item has shipped, please allow 3-7 business days to receive your order for standard shipping service. For the customers who choose the express shipping service, please allow 3-5 business days to receive the package. You’ll receive tracking information once your order ships and is safely en route. Please contact our Customer Service team at support@dogily.com if you have not received your package within 7-10 business days (standard shipping) or 3-5 business days (express shipping) of receiving your tracking number.
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it’ll arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages, or loss of the item passes to the recipient.
Dogily ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Dogily, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Dogily does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen, please seek information from our Customer Service team.
Locations outside of the 48 contiguous states, including Alaska and Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 15-20 business days. It can take less or more time, depending on the season, weather and shipping conditions.
APO/ FPO Addresses: Although APO/ FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 30-45 shipping days may apply for these addresses. Please pay attention to the following rules to ensure the package can be delivered successfully:
Write out the service member’s full name in the name field.
Be sure to include their Unit as well on Address Line 1.
The city field will need to be one of the following abbreviations set forth by the Military:
APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office
The Region field for your order needs to be assigned a “state code”, which is categorized by the following abbreviations:
AA: Armed Forces Central and South Americas (Armed Forces Americas)
AP: Armed Forces Pacific
AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
Set the country as the United States, as these addresses are considered part of the U.S.
PO box addresses: Sorry, we don’t ship to PO box addresses currently.
**Notice: During holidays our shipping times can vary due to the influx of orders, please be patient as we carefully hand pack each one of your orders with love!
Additional Information
We are unable to edit your shipping address once your order has been processed. You may expect a shipping confirmation email within the next 24 hours! Be sure to check your junk/ spam mail as it may have ended there as well. Please contact our Customer Service team for help if you have encountered any difficulties!
If you have any questions or issues with your package, please contact our Customer Service team at support@dogily.com or by the Live Chat function at the bottom right corner of our website! Our operators are available 24 hours a day, 7 days a week; and we’re always glad to help!
**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. We’re working tirelessly to fulfil orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has been shipped, you’ll receive an email with your tracking number. Please follow your tracking information for the most recent updates on your package!
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
We try to fill and send your order to our warehouse as quickly as possible, which may limit our ability to modify your order, shipping/ billing address once the order is placed.
We only ship to the U.S. and Canada at the moment. Sign up for our newsletter and get the latest news when we’re ready to start delivering to you!
DOMESTIC SHIPPING RATES
We use DHL, USPS and UPS for standard shipping. Domestic orders are eligible to receive standard and express shipping services. For all orders under $100, the charge is a flat $7.99. We offer free express shipping to orders over $100.
All orders (including Subscribe & Save) shipping outside of the 48 contiguous states will be charged a flat rate of $19.99 at checkout. We currently only ship inside the U.S.
Please note that if your order qualifies, the free shipping rate will automatically apply to your order at checkout. Modifying your order during the checkout process may result in changes in shipping rate.
SHIPPING PERIOD
We process and deliver orders Monday-Friday (excluding holidays). Saturday and/ or Sunday deliveries may be available for some orders. We use a variety of shipping carriers to make sure we deliver your order as soon as possible. After your item has shipped, please allow 3-7 business days to receive your order for standard shipping service. For the customers who choose the express shipping service, please allow 3-5 business days to receive the package. You’ll receive tracking information once your order ships and is safely en route. Please contact our Customer Service team at support@dogily.com if you have not received your package within 7-10 business days (standard shipping) or 3-5 business days (express shipping) of receiving your tracking number.
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it’ll arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages, or loss of the item passes to the recipient.
Dogily ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Dogily, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Dogily does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen, please seek information from our Customer Service team.
Locations outside of the 48 contiguous states, including Alaska and Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 15-20 business days. It can take less or more time, depending on the season, weather and shipping conditions.
APO/ FPO Addresses: Although APO/ FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 30-45 shipping days may apply for these addresses. Please pay attention to the following rules to ensure the package can be delivered successfully:
Write out the service member’s full name in the name field.
Be sure to include their Unit as well on Address Line 1.
The city field will need to be one of the following abbreviations set forth by the Military:
APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office
The Region field for your order needs to be assigned a “state code”, which is categorized by the following abbreviations:
AA: Armed Forces Central and South Americas (Armed Forces Americas)
AP: Armed Forces Pacific
AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
Set the country as the United States, as these addresses are considered part of the U.S.
PO box addresses: Sorry, we don’t ship to PO box addresses currently.
**Notice: During holidays our shipping times can vary due to the influx of orders, please be patient as we carefully hand pack each one of your orders with love!
Additional Information
We are unable to edit your shipping address once your order has been processed. You may expect a shipping confirmation email within the next 24 hours! Be sure to check your junk/ spam mail as it may have ended there as well. Please contact our Customer Service team for help if you have encountered any difficulties!
If you have any questions or issues with your package, please contact our Customer Service team at support@dogily.com or by the Live Chat function at the bottom right corner of our website! Our operators are available 24 hours a day, 7 days a week; and we’re always glad to help!